📋 Terms of Service & Privacy Policy

1) Service Rules & Policies

Service Hours

• Pickup window: 6:00 PM – 8:00 PM on scheduled service days.
• Tier 1: Monday only.
• Tier 2: Monday & Thursday.
• Tier 3: Monday through Thursday.
• On-demand: $4/order (available during the same pickup window).

Service Limits

• Maximum 2 tied 13-gallon bags per pickup, 35 lbs per bag.
• Place bags outside no earlier than 30 minutes before pickup (after 5:30 PM) and no later than 6:00 PM.
• Bags must be tied, leak-free, and safely accessible.

Customer Responsibilities

• No hazardous waste, bulky items, liquids, or recyclables.
• Clear access to your doorway during the pickup window.
• Missed pickups due to late placement or excess bags are non-refundable.

Company Rights

• Door2Dump may refuse or suspend service for repeated violations.
• Policies may be updated with notice to customers.

2) Payments & Subscriptions

• Payments are processed securely through Stripe.
• Subscriptions renew monthly unless cancelled with 7 days’ notice before the next billing date.
• Failed payments may result in suspension of service.

3) Privacy Policy

Information We Collect

• Name, address, email, phone number, and unit details.
• Payment details (processed by Stripe — we do not store card numbers).
• Service usage such as orders, subscriptions, and pickup history.

How We Use Your Information

• To provide and manage services.
• To process payments and send receipts.
• To send service reminders, confirmations, and updates.
• To comply with legal requirements.

Sharing of Information

• With trusted service providers (e.g., Stripe; SMS/email providers).
• With independent contractors/collectors (address & pickup details only).
• With authorities if required by law.

Data Security & Retention

• We take reasonable safeguards to protect data.
• We retain information only as long as necessary for services or legal compliance.

Your Rights

• Access, correct, or request deletion of your data (subject to obligations).
• Opt out of non-essential communications.

4) Messaging Consent

• By providing your phone number during registration, checkout, or through any Door2Dump form, you consent to receive SMS and/or MMS messages from Door2Dump regarding your service, including but not limited to: pickup reminders, scheduling updates, account notifications, promotional offers, and customer support messages. Message frequency may vary depending on your service plan and interactions with us.
• Message and data rates may apply. You can opt out of receiving text messages at any time by replying STOP to any message we send. After you opt out, we may still send you non-promotional messages related to your active account, such as billing confirmations or service interruptions.
• By continuing to use our services, you acknowledge and agree to this messaging consent.